| When you check the status of an order in your account,
you'll see one of six terms listed. Here is an explanation
of what those terms mean.
PAID
This indicates you have successfully posted payment
for your order. We are currently processing the order
and getting it ready for shipment. You can expect a
UPS tracking number to be posted to your account within
1-2 business days. Cancelled orders at this stage will
be subject to a $25 cancellation fee.
SHIPPED
Your order has been shipped. A UPS tracking number can
be found in the "Store Comments" section of
your "Order Details". You can use this tracking
number(s) to locate your package and estimate when to
expect it.
COMPLETED
Your order has been shipped and received successfully.
SAVED
Your shopping bag has been saved for future retrieval
and purchase. If you wish to delete a saved order, simply
select the "Delete" hyperlink on the "My
Orders" page.
INCOMPLETE
Your order was not processed. This could be due to an
incorrect billing address, expired date, incorrect name,
or simply because we want you to re-review your order
and then submit payment. You must resubmit payment to
process the order.
You can resubmit payment by logging into your account,
clicking on the order number, and then clicking "Re-submit
payment?". Carefully re-enter your credit card
information and click on "Submit Payment".
If payment is successful, your order status will update
to PAID.
CANCELLED
The likely reason you would see this term is because
you requested that we cancel your order. If we email
you regarding a problem with your order, but do not
hear back from you within 2 weeks, we will also cancel
the order.
Please Note! LongDistanceRelationships.com reserves
the right to limit or cancel orders for any reason,
including protecting our customers and us against fraud.
Orders may be cancelled whenever there is doubt as to
the accuracy, truth or validity of information supplied
by customers. We reserve the right to request additional
information for order processing purposes as necessary.
|
